Cover the signature on your last company-wide email. Could anyone tell it was yours? If not, here's why your message isn't landing, and four ways to put your voice back.

Left brain logical, right brain creative? A 2013 study of more than a thousand brain scans found no left-brained or right-brained people. Here's where the myth came from, and why labels like it do damage at work.

Are you a visual learner? Probably not, because there's no good evidence that learning styles exist the way we think. Here's what the research says, and why the myth won't die.

Respect, Integrity, Communication, Excellence. They're good values, and they belonged to Enron. If your company's values could be swapped with theirs, here's the test, and the fix.

The Ford Pinto supposedly flopped in Brazil because of an unfortunate slang word. It never went there. But the Pinto did have a real language problem, and it's the one most organisations still have.

1918, 1957, 1968, 2009, 2020. Five pandemics in about a century, and every time we called it “unprecedented”. That one word turns a failure to prepare into bad luck, and it’s time we stopped letting it.

The dictionary’s oldest definition of “responsible” is “accountable”. So why do we insist they’re different? Because the moment two people are accountable for the same outcome, nobody is.

Lawyers put warranty disclaimers in capitals so you’ll notice them. Then nobody reads them. Here’s why ALL CAPS slows your reader down, where “upper case” comes from, and when shouting is ever worth it.

One of the pioneers of speech recognition is said to have joked that his system got better every time he fired a linguist. He had a point. So why should a linguist have anything to say about AI now?

“The system flagged it.” “The algorithm declined it.” “AI decided.” Notice who’s missing from every one of those sentences.

The risk with AI isn’t that it’s too smart or too stupid. It’s that it’s both, often in the same answer, and it sounds exactly the same either way.

Finish this sentence: the cat sat on the… You just did what AI does, and understanding that is the most useful thing anyone can know about it.

Most arguments about AI are really arguments about words. “Intelligent”, “understands”, “thinks” and “hallucinates” are doing a lot of work, and very little of it is precise.

Everyone left the meeting agreeing to be “customer-centric”. Six months later, sales, operations and finance are still fighting about what it meant.

The most dangerous document in your organisation isn’t the badly written one. It’s the beautifully written one that nobody can explain.